Terms and Conditions - DB Music Store

1. General

These general terms and conditions apply to all offers, orders, and agreements made through the DB Music Store webshop.

By placing an order, you agree to these terms and conditions.

2. DB Music Store Details

DB Music Store
Biltstraat 30
3572 BC Utrecht
Netherlands

Phone: 030 273 35 44
Email: denny.badri@dbmusicstore.com

Chamber of Commerce number: 91953529
VAT number: NL004927676B68

3. Our Offer

We do our best to describe all products as clearly and completely as possible. This includes product specifications, images, and prices.
However, it is possible for information to be incorrect or incomplete due to, for example, typos or technical malfunctions. No rights can be derived from obvious errors or mistakes.
All prices on the website are inclusive of VAT, unless otherwise stated.

4. Orders and Agreements

An agreement is concluded as soon as your order has been placed and confirmed by us.
After placing your order, you will automatically receive a confirmation by email.
In exceptional cases, we may refuse or cancel an order, for example, if:

  • a product is no longer available;
  • there is a pricing error;
  • there are suspicions of fraud or misuse.

If an order cannot be delivered, we will always contact you.

5. Product Availability

We strive for accurate stock information. Nevertheless, it may happen that a product temporarily turns out to be unavailable.
In that case, we will inform you as soon as possible. Any payments will then be refunded.

6. Prices

All stated prices include VAT and exclude any shipping costs.
DB Music Store reserves the right to adjust prices. The price visible at the time of ordering remains valid for your order.
Obvious price or system errors are not binding.

7. Payment

At DB Music Store, you can pay securely using the payment methods offered during checkout.
Your order will be processed as soon as payment has been received.
In case of a failed payment or suspicion of fraud, we may temporarily block or cancel an order.

8. Shipping and Delivery

We do our best to ship orders as quickly as possible.
The stated delivery times are indicative. Delays can sometimes occur due to busy periods, suppliers, or carriers.
If an order is delayed, we will inform you as soon as possible.
The risk of damage or loss of an order rests with DB Music Store until the package has been delivered.

9. Returns and Right of Withdrawal

You have the right to return your order within 14 days of receipt without giving a reason.
After registering your return, you have another 14 days to return the product.
During the cooling-off period, we ask you to handle the product with care. You may view and assess the product as you would in a store.

Products should, if reasonably possible, be returned:

  • complete;
  • undamaged;
  • and in their original packaging.

The direct costs for returning are at your own expense, unless otherwise agreed.
After receipt of the return, we will refund the purchase amount, including any standard shipping costs, within 14 days via the same payment method.

10. Exceptions to Returns

Some products cannot be returned, for example:

  • custom-made products;
  • opened software or digital licenses;
  • sealed products whose seal has been broken and which cannot be returned for hygienic reasons, such as in-ear earplugs;
  • products specifically ordered or assembled for you.

If a product cannot be returned, we will clearly state this in advance.

11. Warranty and Complaints

We believe it is important that you are satisfied with your purchase.
All products are covered by the legal warranty. This means that a product must meet what you can reasonably expect from it.
Have you received a defective, damaged, or incorrectly delivered product? Please contact us as soon as possible via:
denny.badri@dbmusicstore.com

We will always work together to find a suitable solution.

12. Liability

DB Music Store is not liable for indirect damage, consequential damage, or damage caused by incorrect use of products.
Our liability always remains limited to the amount of the relevant order, unless otherwise required by law.

13. Privacy

Personal data is processed carefully in accordance with our privacy policy.
We use your data solely for processing orders, customer service, and – if consent has been given – marketing purposes.

14. Complaints Procedure

Do you have a complaint? Please contact us. We always try to resolve complaints quickly and properly.

Complaints can be sent to:
denny.badri@dbmusicstore.com

We strive to provide a substantive response within 14 days.

15. Applicable Law

Dutch law applies to all agreements and terms and conditions of DB Music Store.
Disputes will be submitted to the competent court in the Netherlands.

16. Changes

DB Music Store may adjust these general terms and conditions when necessary, for example, due to changes in legislation or changes in our services.
The most current version is always available on our website.