Complaints Procedure – DB Music Store

At DB Music Store, we do our best to ensure every order and service runs as smoothly as possible. However, it can happen that you are not satisfied with something. Please let us know, and together we will look for a suitable solution.

Contact us

Do you have a complaint about a product, order, or our service? Please contact us first.

We are happy to help you further.

Email: denny.badri@dbmusicstore.com
Phone: 030 273 35 44

Complaint handling

Upon receipt of your complaint, we will confirm it as soon as possible.
We aim to respond substantively within 14 days. If more time is needed to carefully handle your complaint, we will, of course, inform you.

Working together towards a solution

We value personal contact and always try to resolve complaints through good consultation.
Often, we quickly find a suitable solution together.

European Dispute Resolution (ODR)

If we still can't resolve it together? Then you can submit your complaint via the European online dispute resolution platform (ODR) of the European Commission.

More information can be found via:
https://ec.europa.eu/consumers/odr/